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Beverage Mug and a Laptop

OUR POLICY

At Nila Collections, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING POLICY

How It Works

  • Nila collections will provide free delivery/shipping for orders above Rs 2000/- within India. Our delivery duration depends on the product selected and the shipping address.

  • We have several products under the Same Day Shipping category. These are ready to ship products and will be delivered to your address within 2 to 10 working days.

RETURNS AND REFUNDS

How It Works

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

  • Clearance sale (tagged sale) items are not eligible for a refund or exchange.

  • Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

  • Return/exchange request should be raised within 7 days from the date of delivery, together with proof of purchase. Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.

  • Return/exchange is not applicable for innerwear's.

  • Nila collections will arrange for the pickup for return items.

  • Nila collections will exchange/refund any defect items free of cost.

  • Refund will be processed through the original payment made. It might take 3-5 working days according to the mode of payment

  • If you request a refund, delivery charges and return charges will be deducted and balance amount will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above.

 

Cancellation Policy

  • We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with our policy or for any other reason.

  • However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time. 

  • Kindly note that It may take up to 5 business days for the refund amount to appear on your bank account.

  • No charges will be applicable for user cancellations before shipment.

PRIVACY POLICY

All about Information Security

At Nila Collections we are committed to protect the privacy of our customers. nilacollectionsthottuva.com does not sell, rent or loan or reveal any identifiable information at the individual level regarding its customers to third party. The information that you provide is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience.

When you purchase products from us or register with us for our services, you have the option of receiving e-mails regarding updates about special offers, new products and new services including significant upgrades to the site. Your account information is password protected so that only you have access to this personal information. You have the privilege to edit your profile at any given point of time. We strongly recommend you not to disclose your password to anyone. Please sign out as soon as you finish using our services; this is to ensure that the others cannot access your personal information.

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